We’ve been thrilled to be able to offer one-of-a-kind online programming for our members and participants over the last 4 weeks! We’re even more pleased to hear all of your positive feedback:
“I’m writing regarding the Senior Planet session I took on Learning How to Shop Online. The instructor was excellent. Very clear, very patient with questions. Very upbeat and encouraging to participants. I loved that he was very hands on.”
“The best part was the combination of feeling less isolated as we shelter in place, and feeling that I am doing my body good.”
“This was my first online exercise class and [it] was simply wonderful. So friendly. Been now over 10 days in my apartment alone while working remotely. Can’t thank you enough for this class and I’ll definitely participate in more.”
Now, in addition to our online programming, we’re offering a new service…
Senior Planet is excited to announce the launch of our National Tech Hotline and our Local Help Hotlines!
Not sure which number to call to get help? Here’s the run-down:
Have a tech question or live outside one of our six geographies? Call our National Tech Hotline: 888-713-3495
The National Tech Hotline is monitored by Senior Planet Trainers from 9am – 5pm EDT, Monday through Friday. We’re here to help you with whatever technological issues you’re experiencing. If we can’t assist you, we’ll help you find someone who can!
Have a regional-specific question? Call one of our Local Help Hotlines!
This could be a question about a specific event we’re offering at Senior Planet San Antonio, or an inquiry about the best food delivery apps for people who live in NYC. Leave a message telling us your name, phone number, and question, and someone will get back to you within 24 hours (excluding the weekend).
Colorado: (720) 776-0233
Montgomery County, MD: (240) 753-0676
New York City, NY: (917) 936-4410
North Country, NY: (518) 284-0950
Palo Alto, CA: (650) 918-5570
San Antonio, TX: (210) 504-4862
Not able to make a call? Email your question to Membership@SeniorPlanet.org and we’ll connect you with a trainer via email.
We look forward to serving you during these unprecedented times. We’re in this together!
COMMENTS
20 responses to “Have a Tech Question? Give us a Call!”
I am a 78 year old piano teacher who still needs to work for income. When covid first started, I lost my position teaching at a school. I tried to teach online, but needed training on how to do this. I know how to get on zoom, but could use more training to do this with confidence. Places like Thumbtack can get me students, but this involves things like posting pictures which I’m having trouble with. Do you have a program that would help me develop confidence with my online teaching? I would hate to start a new student and run into trouble in the middle of a lesson.
You might take a look at https://seniorplanet.org/ and see what classes are available that week that could help you.
I am interested in taking classes using the Goggle
Drive ( especially the PowerPoint). I had a chance to help someone and possibly make an extra buck, but couldn’t. I have not used the PowerPoint for more than 7 years.
Will you have a class anywhere for me to learn how to use this software?
Hi Sandra – We do from time to time offer workshops related to Google Drive, but nothing specifically about Power Point – keep an eye out in our newsletters for these offerings. We will pass on the suggestions to our curriculum team about PowerPoint. In the meantime, if you have any specific questions about Powerpoint or Google Drive you can call our tech help hotline for free and one of our trainers should be able to troubleshoot with you: 888-713-3495
Hello everyone at Senior Planet!! I’m Martie B. This is absolutely what I needed! Thank you Jesus! I would join tonight if I was 60 yrs old. Unfortunately I am not, 58 is my number! 58 and a half. Who would be the one I need to speak with about joining?
San Antonio Housing Authority gave me a heads up about your organization. When Covid shut the city down my computer classes were cancelled and the opportunity for a free lap top, the classes to learn how to use the computer vanished along with every job opportunity. I desire to work, I am disabled so I really needed this type of help. Now what?? I hope to join Senior Planet asa I’m 60!! But can anyone help me learn the computer so I can work from home and be the most awesome customer service rep. TY
I have a tech appt at 8:30 am & don’t know how to get there in call.
The presentation on social media was excellent. I really enjoyed it. On the minus side, we were given the opportunity to ask questions and when I did, I said I had several questions and would it be okay to ask them and was given that opportunity, I believe either the tech moderator or one of the attendees interrupted, saying: “Can we move on please.” Fortunately, the host said that the forum welcomes all questions and addressed mine, however, I do bring this to your attention because I believe the comment may have been made to keep on schedule, came after I was given permission to present them and was relevant to the topic and yet, at the end of the zoom call, there was a still time to get chummy.
Thank you for your feedback, Robyn. We will pass this on to the programming team. We are sorry you had this interaction and hope you continue to come to our online courses!
Hello. I wonder if you are familiar with Zapier.
My goal is to take anything I receive from Email/Gmail and transfer it to my Open Office for modification.
Hi Jan! Give us a call and we’ll see what we can do.
Lately I attend few Zoom meetings. We sing one by one. When other sing I can see them in the middle of the screen, but when I sing my face is up in the other photos not in the middle of screen why? I know mute/unmute, video/no video, join/leave meeting etc. Is main host in charge of showing someone in the middle of the screen ? Do I touch Invite ?
Hi Van! Please give our Tech Hotline a call at 920-666-1959. One of our trainers should be able to trouble shoot with you.
Wondering if you could advise me on getting a new cell phone. Mine died I had a Samsung Galaxy 3. What is important is texting. email. photos.Google news. apps. It was not a senior phone by description. It can be in the low range of cost. I don’t want an expensive one. Is an apple better than a samsung or other?
Hi Betty! Please give our National Tech Hotline (920-666-1959) a call and one of our trainers can speak with you about this. We’re open Monday through Friday, 9am – 5pm EDT.
Thanks!
perhaps it would be great if you also included your 800 number
Trying to get on Zoom but think my uploading the Mac iOS file may be causing problems getting to a meeting I want to join. Possible?
Hi Pat- We’ll need a little more information to answer this question. Feel free to call the hotline to troubleshoot this issue with one of our trainers. Thanks!
I am hearing impaired. Is there a way to contact your Tech Hotline via text rather than phone ? Thank you for your time.
Hi Barbara- You can email your question to membership@seniorplanet.org and we will connect you with a trainer to help you out. Thanks!
*Thank you* for the tech hotline, can’t wait to try it!
On the minus side, fine to teach online shopping in general, but personally I’m inclined to abandon Amazon. I heard a piece on NPR investigative program Reveal that was really damning re treatment of employees and related abuses. I must be able to shop somewhere more socially responsible!
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